At luk4d, your personal data is handled with care. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and what rights you hold as a data subject.
luk4d ("luk4d", "we", "us", "our") operates the online gaming and sports betting platform accessible at luk4d.click and any associated mobile applications or digital services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered Members, prospective users, and visitors.
This Privacy Policy ("Policy") describes how luk4d collects, receives, stores, uses, processes, transfers, discloses, and otherwise handles Personal Data in connection with your use of the Platform. It also describes the rights available to you as a data subject and how those rights may be exercised.
By accessing the Platform, completing the registration process, or otherwise providing your Personal Data to luk4d, you acknowledge that you have read, understood, and consented to the practices described in this Policy. If you do not agree with this Policy, please discontinue your use of the Platform immediately.
This Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the luk4d Platform.
✅ Our Commitment: luk4d does not sell, rent, or trade your Personal Data to third-party marketing organisations. Your data is used solely for the purposes described in this Policy — to operate the Platform, fulfil our legal obligations, and provide you with a secure and personalised gaming experience.
For the purposes of this Privacy Policy, the following terms shall carry the meanings assigned below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, contact details, identification numbers, financial data, and device identifiers. |
| Data Subject | The individual to whom Personal Data relates — in most cases, this refers to you as a Member or visitor to the Platform. |
| Data Controller | luk4d, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| Data Processor | A third party that processes Personal Data on behalf of luk4d, subject to data processing agreements and applicable law. |
| Processing | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| Cookies | Small text files placed on your device by the Platform to store preferences, session data, and analytical information. |
| KYC Documents | Identity and address verification documents submitted by a Member as part of the Know Your Customer process, including MyKad, passport, driver's licence, and proof of address. |
| Member / User | Any individual who has registered an account on the luk4d Platform and is at least 21 years of age. |
luk4d collects Personal Data through several channels: directly from you when you register and use the Platform, automatically through your device and browser, and from third-party sources such as payment processors and identity verification services.
luk4d processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your luk4d account, including authentication, password management, and account recovery. |
| Service Delivery | Processing deposits and withdrawals, executing wagers, awarding bonuses, and providing access to the Platform's gaming and betting products. |
| Identity Verification | Conducting KYC checks to confirm your identity and age, as required by anti-money laundering and responsible gambling obligations. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, match-fixing, and other prohibited conduct on the Platform. |
| Legal Compliance | Meeting obligations under applicable law, including anti-money laundering regulations, data protection requirements, and licensing conditions. |
| Customer Support | Responding to your enquiries, resolving disputes, and maintaining records of support interactions for quality and compliance purposes. |
| Responsible Gambling | Administering deposit limits, cooling-off periods, self-exclusion requests, and monitoring usage patterns to identify potential problem gambling behaviour. |
| Platform Improvement | Analysing usage patterns to improve the Platform's features, performance, and user experience. |
| Communications | Sending transactional notifications (e.g., deposit confirmations, withdrawal updates), security alerts, and — where you have opted in — promotional communications. |
luk4d processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
luk4d does not sell or rent your Personal Data to third parties for marketing purposes. We may share your data in the following limited circumstances:
We engage trusted third-party service providers to support the operation of the Platform. These providers act as Data Processors and are contractually bound to process your data only on our documented instructions and in accordance with applicable data protection standards. Categories of service providers include:
luk4d may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required or permitted by applicable law — including in response to lawful requests, legal proceedings, or to protect the rights, safety, or property of luk4d, its Members, or third parties.
In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all of the assets of luk4d, your Personal Data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and your rights will be maintained.
ℹ️ No Third-Party Marketing Sales: Under no circumstances does luk4d sell, lease, or otherwise transfer your Personal Data to third-party marketers, data brokers, or advertising networks for their independent marketing purposes.
luk4d uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session state, and collect analytical data. The categories of cookies we deploy are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Required for core Platform functionality — login state, session authentication, security tokens, and cart/bet slip management. | Session (deleted on browser close) |
| Functional / Preference | Remembers your Platform preferences including language settings, odds format, and display preferences. | Up to 12 months |
| Analytics | Collects aggregated, anonymised data about how Members use the Platform to inform performance improvements and feature development. | Up to 24 months |
| Security | Supports fraud detection, bot prevention, and suspicious activity monitoring on the Platform. | Varies |
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the Platform, including login and transaction processing.
luk4d retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:
Upon expiry of the applicable retention period, Personal Data will be securely erased or anonymised in accordance with our data deletion procedures.
luk4d implements comprehensive technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
⚠️ Your Role in Security: While luk4d takes extensive steps to protect your data, you also have an important role to play. Please keep your login credentials confidential, use a strong and unique password, enable two-factor authentication where available, and contact us immediately if you suspect your account has been compromised.
Subject to applicable data protection law, you have the following rights with respect to your Personal Data held by luk4d. To exercise any of these rights, please contact our support team via live chat or at [email protected].
You have the right to request a copy of the Personal Data luk4d holds about you, including information about how it is being processed.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that data.
In certain circumstances, you may request the deletion of your Personal Data. This right is subject to legal retention requirements and ongoing contractual obligations.
You may request that luk4d restricts the processing of your data in specific circumstances, such as during an accuracy dispute or objection review period.
Where processing is based on consent or contractual necessity, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, including profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
If you believe luk4d has not handled your Personal Data in accordance with this Policy, you have the right to lodge a complaint with the relevant data protection authority.
luk4d will respond to valid data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further two months, with notice provided to you. We reserve the right to verify your identity before processing any rights request.
The luk4d Platform is strictly restricted to individuals aged 21 years and above. luk4d does not knowingly collect Personal Data from persons under the age of 21.
If luk4d becomes aware that Personal Data has been collected from an individual under 21 years of age without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be handled in accordance with our legal obligations.
Parents and guardians who believe their child may have accessed the Platform or provided Personal Data to luk4d should contact our support team immediately at [email protected].
⚠️ Parental Controls: We strongly encourage parents and guardians to use parental control software and content filtering tools to prevent minors from accessing online gambling platforms. Age verification is enforced during registration and KYC, but parental supervision remains an important additional safeguard.
The luk4d Platform does not contain links to external third-party websites for general browsing purposes. However, certain integrated services — such as payment gateways, identity verification providers, and analytics tools — may operate under their own independent privacy policies.
Where your data is processed by third-party service providers acting as Data Processors on our behalf, those providers are contractually bound to maintain appropriate data protection standards and to process your data only for the purposes we specify. luk4d remains responsible for ensuring that such arrangements comply with applicable data protection obligations.
Third-party payment processors — including the operators of Touch 'n Go eWallet, Boost, GrabPay, Maybank's online banking, CIMB Clicks, Public Bank PBe, and DuitNow — have their own privacy policies governing the data you provide directly to them when authorising transactions. luk4d is not responsible for the privacy practices of these independent entities.
In certain circumstances, Personal Data collected by luk4d may be processed or stored on servers located outside of Malaysia. Where such transfers occur, luk4d ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.
Safeguards employed for international transfers may include contractual clauses binding the recipient to maintain data protection standards equivalent to those required under applicable law, and restricted access controls limiting the scope of data transferred to the minimum necessary for the relevant processing purpose.
luk4d reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date of the most recent update is displayed prominently at the top of this page.
Material changes to this Policy will be communicated to registered Members via in-platform notification or email to the address registered on your account. The most current version of this Policy will always be available at luk4d.click/privacy-policy.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you should contact luk4d to close your account prior to the effective date of the change.
If you have any questions, concerns, or requests relating to this Privacy Policy or luk4d's data processing practices, please contact our Data Protection team through the following channels:
When submitting a data subject rights request, please state clearly the right you wish to exercise and provide sufficient detail to allow us to identify your account and verify your identity. We aim to respond to all valid requests within thirty (30) calendar days.
If you are dissatisfied with luk4d's handling of your Personal Data or our response to a rights request, you have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in your jurisdiction.
ℹ️ Related Policies: For information about your account rights and wagering obligations, please review our Terms & Conditions. For information on responsible gambling tools and self-exclusion, please visit our Responsible Gambling page.
Six core principles that govern how we handle every piece of data you entrust to us.
Every data transmission between your device and the luk4d Platform is protected with bank-grade SSL encryption. Your payment details and personal information are never transmitted in plain text.
luk4d does not sell, rent, or trade your Personal Data to marketers, data brokers, or advertising networks. Your data is used only to operate the Platform and fulfil our legal obligations.
We collect only the data we genuinely need. Each piece of Personal Data is collected for a specific, documented purpose and not used for anything beyond what is described in this Policy.
Access, rectification, erasure, portability, and objection rights are all available to luk4d Members. Valid requests are handled within 30 days with clear, transparent communication throughout.
Identity documents are stored securely with restricted internal access, retained only for the minimum legally required period, and never shared beyond the processors strictly necessary for verification.
We document every data processing activity, maintain clear records of our lawful bases, and publish this Policy in plain language so every Member can understand exactly how their data is handled.
Our FAQ covers the most common privacy and account questions. Or head back to the homepage to explore everything luk4d has to offer Malaysian players.
For players aged 21 and above only. Please gamble responsibly. If you need help, visit our Responsible Gambling page.